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Terms & Conditions

Terms & Conditions2019-03-14T14:33:31+00:00
Home / Terms & Conditions

Due to the nature of our cruises, Lake Argyle Cruises has the right to cancel or change a departure based on adverse weather and water conditions.
We specialise in observing wildlife, but due to the nature of wild animals it cannot be guaranteed you will see all that is described in our services.
Lake Argyle cruises has the right to refuse the sale, entry onto our premises or vessels and continuation of a service if you are intoxicated, a danger to yourself or other patrons, non respectful of your surroundings and other patrons and staff. You will be asked to leave the premise/vessel and may forfeit the cost of our service.

Refund Policy

If for any reason you are not completely satisfied with your purchase, we will give you a money-back guarantee from the time you receive your ticket up until 14 days prior to your tour departure. Between 13 days and 24 hours prior to your tour departure we will give you a 50% refund or enable your product to be transferable. Refunds are not permitted if you cancel your tour within 24 hours of its scheduled time of departure. Please email us at info@lakeargylecruises.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to services or tours which have been used.
In the unlikely event of one of our tours being cancelled, customers will be entitled to a full refund without any cancellation charges.
As with all responsible tour operators, we recommend that customers are covered by travel insurance for the entire duration of their journey away from home.

Delivery Policy

After making your reservation online, you will receive an email confirmation from eWAY containing your order details and a copy of your Lake Argyle Cruises ticket.

We will normally confirm receipt of your order within a few minutes of your reservation. We will attempt to send your electronic ticket by email within a few minutes of making your reservation.

If you wish to query a reservation, please contact us at info@lakeargylecruises.com

Lake Argyle Cruises Security Policy

Lake Argyle Cruises Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Lake Argyle Cruises Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lake Argyle Cruises Pty Ltd

Lake Argyle Cruises Privacy Policy


Lake Argyle Cruises regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Lake Argyle Cruises users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Lake Argyle Cruises at +61 08 91 687 687.

Collection of Information

In order to use the Lake Argyle Cruises website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Lake Argyle Cruises is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Lake Argyle Cruises customers is required in order to provide you with our
products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@lakeargylecruises.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@lakeargylecruises.com.


f you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Lake Argyle Cruises uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such info@lakeargylecruises.com You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Lake Argyle Cruises may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Lake Argyle Cruises does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.


Links on the Lake Argyle Cruises site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.lakeargylecruises.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.